PRIVACY NOTICE

Like all responsible businesses, Glorious Chocolate is committed to protecting and respecting your privacy.

First of all, here’s a promise from us:

We will never sell or rent your information to third parties.

We will always be clear about how we use your personal data.

We will make sure everything we say is easy to understand.

Who are we?

We’re Glorious, delivering a totally new taste experience with our range of luxury chocolate, crafted exclusively with milk from British cows. We’re based in Grantham, Lincolnshire in the heart of the East Midlands.

If you have any queries (about our chocolate or about how we work), feel free to contact us by phone on 0330 102 8669 or email hello@gloriouschocolate.co.uk.

What type of information do we collect from you?

When you browse or order through our website, we collect a few details. These include:

Your personal contact details
your IP address
Bank Account details
Transaction data
Profile data
geographical location
browser type
source of referral
as well as which pages you looked at and for how long.

If you contact us or sign up to our newsletter, this information will also be registered.

How is your information used?

There are several reasons that we collect information. We may use this to:

process your order and manage your account
email you with special offers on products that we think you might like
improve your browsing experience
personalise the website
seek your views or comments on our products
notify you of changes
send you information that may be of interest to you

What are your data protection rights?

We believe in full transparency and want to make sure you're aware of your data protection rights.

Right to access - you have the right to request us for copies of your personal data. We may charge a small fee for this service.

Right to rectification - you have the right to ask us to correct any information you believe to be incomplete or inaccurate.

Right to erasure - you have the right to request us to erase your personal data under certain conditions.

Right to data portability - you have the right to request us to transfer data we have collected to another organisation or directly to you under certain conditions.

If you make a request, we have one month to respond to you. Please get in touch if you wish to do this.

What about social media?

When you post comments on social media, then the rules of that platform apply. It’s worth reviewing the privacy notices on LinkedIn, Facebook, Twitter and Instagram so that you understand how they operate and what they do with your information.

Competitions and prize draws

We may run regular competitions and prize draws and will announce winners either on our website or in our newsletter or both.

When we announce the winners, we may use the names of the winners but in a shortened form, e.g. P. Smith or Peter S.

Staying in touch

We may contact you for marketing purposes by post, email or phone.

You can change your marketing preferences at any time by emailing us at hello@gloriouschocolate.co.uk or by calling us on 0330 102 8669.

Changing your details

If you change email address or think that any of the information we hold is out of date, let us know by emailing us at hello@gloriouschocolate.co.uk or else you can call us on 0330 102 8669.

Protecting your personal information

Keeping your information secure is important to us. While we can’t guarantee the security of any data sent over the Internet, we do take precautions to prevent the loss, misuse or alteration of your personal information.

Cookies (…but we prefer chocolate)

Like many other businesses, ours uses cookies to help us to improve our website and deliver a better service, such as keeping you signed in and understanding how you use our website. (You can switch these off by changing your browser preferences, but this might affect the website’s functionality).

We use Google Analytics to analyse how people use our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. To find out more, take a look at Google’s privacy notice.

We chose Wix for our website. You can see their policy about storing personal information here.

Sharing the love

Sometimes we link to other organisations, especially when we’ve built up a great relationship with partners and suppliers. Remember that this privacy notice applies only to our Glorious Chocolate website. So if you visit other websites via a link from us, make sure you check their privacy notices.

Our younger visitors

Little people often have a sweet tooth! If you are aged 16 or under‚ please get your parent/guardian’s permission before giving us your personal information on this website.

One final thing…

We last updated this privacy notice in February 2024. In the future, we might make changes to it so it’s probably worth checking back from time to time. We may also keep you up to date with any changes by email.